Below are the most frequently asked questions that come to our help desk.
TIQS sends each ticket purchased as a separate email. We do this to make it as easy as possible for you. Each "subject" line also contains a tracking number so you can easily keep track of who you forwarded a ticket to. Some mail programs do not understand this and "send" the second or more tickets to the SPAM box. (junk mail). So please check your SPAM box.
You solve previous simple by putting myTIQS on your phone. You then no longer have to search for your tickets in your mailbox at the entrance of the event. You can also easily forward your ticket to your friends. Tickets from another event? No problem you can save those too myTIQS.
In addition to this convenient ticket-wallet, you can also collect points* that allow you to expect offers, discounts or other benefits for your next event. Together, we'll make it a fun party!
It happens to everyone from time to time. Don't panic. Send an e-mail to email@example.com with your proof of payment and the correct e-mail address and we'll make sure it's taken care of. Of course, you're not the only one and it may take a few hours for your turn. This is because we first check which support questions are related to the next events. So your question may be left for a while if your event is not the same day.
Of course we want to solve your problem quickly, which we can only do by getting the right information right away. So please send us your correct e-mail address, proof of payment and what event it is. Then we don't have to hire Sherlock Holmes to serve you!